GENERAL RETURNS CONDITIONS
APPLICABLE TO ALL RETURNS:
If you are having problems with installation of the product purchased
or have any technical questions regarding your purchase, please contact our Technical
Support Department at (888) 51-SPACE(77223)
Defective and DOA (dead on arrival) product must be reported to
Customer Service within 15 calendar days of the INVOICE date. All order discrepancies
(shortages, mislabeled product, damaged product or overages) must be reported
to Customer Service within five business days after receipt of the shipment.
All non-defective returns must be reported to Customer Service within five business
days after receipt of the shipment.
No returns will be accepted without prior authorization and an SpaceCenter
Systems, Inc return merchandise authorization ("RMA") number. RMA numbers
issued by SpaceCenter Systems, Inc are good for 10 business days only, and product
must be received by SpaceCenter Systems, Inc within that time. RMA numbers cannot
be extended or re-issued. Clearly mark each address label of each package being
returned with the RMA number. DO NOT WRITE ON THE MANUFACTURER'S BOX.
Please have the following information on hand when calling for returns
authorization: customer name, invoice number, serial number (all of which are
on your invoice) and the nature of the problem.
Where a specific return period is applicable (see below), no returns
will be accepted beyond that period. Return authorizations will not be granted
after the stated return period has run.
Shipping charges for shipment to Customer are not refundable. Customer
is responsible for shipping charges and risk of loss on all return shipments.
SpaceCenter Systems, Inc highly recommends using a reputable shipping carrier
capable of providing proof of delivery, as well as properly packing and fully
insuring your return shipment. Please keep all packing material and documentation
in the event that your equipment has to be serviced or returned.
All returns must be 100% complete, contain all original boxes and
packing material, have original UPC codes on the manufacturer's boxes, and contain
all blank warranty cards, accessories and documentation provided by the manufacturer.
Incomplete returns may be returned to sender or subject to a restocking fee of
20% or more, depending on the condition of the return.
Please note below any and all additional returns conditions applicable
to your return. SpaceCenter Systems, Inc reserves the right to add special returns
conditions for additional manufacturers as manufacturer policies change, as manufacturers
go out of business or if product was specially ordered.
Under no circumstances can the following products be returned:
Discontinued
items
Special order
items
Literature
Items for
which manufacturers will not accept returns
Items not
purchased through SpaceCenter Systems, Inc
Products modified
by the Configuration Center
Customer warehousing
product
Open units,
units which require re-boxing, or units in an unsuitable resale condition
Closeout,
remanufactured and refurbished products
Items which
have undergone revisions without being assigned a new part number by the manufacturer
ADDITIONAL RETURNS CONDITIONS APPLICABLE
TO ALL SOFTWARE:
Opened software is not returnable to SpaceCenter Systems, Inc.
Unopened software may be returned to SpaceCenter Systems, Inc for
refund or exchange within 5 calendar days of invoice date with no restocking
fee.
Multiple software licenses (MLP's, MOLP's, MSOL's, etc.) cannot
be returned for exchange, refund or credit unless first authorized by the manufacturer.
ADDITIONAL RETURNS CONDITIONS APPLICABLE
TO CERTAIN HP PRINTERS:
Model 9xxx and 8xxx printers and MFP, 41xx MFP, are on the HP on-site
repair program and therefore not returnable to SpaceCenter Systems, Inc.. The
HP CCC (Customer Care Center) is at 208.323.2551.
ADDITIONAL RETURNS CONDITIONS APPLICABLE
TO ALL HARDWARE PRODUCTS THAT ARE NOT SPECIFICALLY ADDRESSED BELOW:
Unopened product that is in its original factory-sealed container
may be returned to SpaceCenter Systems, Inc within five business days from invoice
date for a refund or exchange.
Opened product that is in its original packaging and in new and
re-saleable condition may be returned to SpaceCenter Systems, Inc within five
business days of invoice date, although such returns will be charged a 20% restocking
fee.
Any used, missing or damaged products, components or accompanying
items will result in rejection of the return or an additional restocking fee,
at SpaceCenter Systems, Inc's sole option.
Product that is DOA (dead on arrival) or defective may be returned
to SpaceCenter Systems, Inc for exchange within 21 calendar days of invoice date
with no restocking fee.
ADDITIONAL MANUFACTURER-SPECIFIC HARDWARE
RETURNS CONDITIONS:
Additional returns conditions applicable to all Toshiba products
that are purchased in part or in full with a Toshiba Freecard:
Due to manufacturer policies, these products are not returnable
to SpaceCenter Systems, Inc. Exception: Product that arrives DOA (dead on arrival)
may be returned to SpaceCenter Systems, Inc for EXCHANGE ONLY within 21 calendar
days of invoice date with no restocking fee. In no instance can SpaceCenter Systems,
Inc apply credit to a Toshiba Freecard.
If any non-DOA product or part is or becomes defective, the customer
should contact the manufacturer directly for service or exchange. Due to manufacturer
policies, SpaceCenter Systems, Inc cannot accept these returns for service or
exchange.
Additional returns conditions applicable to all non-Toshiba hardware
products purchased in part or in full with a Toshiba Freecard:
Product that is in its original factory-sealed container may be
returned to SpaceCenter Systems, Inc within 21 calendar days from invoice date
for EXCHANGE ONLY. In no instance can SpaceCenter Systems, Inc apply credit to
a Toshiba Freecard.
Product that has been opened may be returned to SpaceCenter Systems,
Inc within five business days of invoice date, although such returns will be
charged a 20% restocking fee. All products must be returned in a re-saleable
condition. Any manuals, cables etc. that are missing will result in rejection
of the return or an additional restocking fee, at SpaceCenter Systems, Inc's
sole option.
Product that is DOA (dead on arrival) or defective may be returned
to SpaceCenter Systems, Inc for EXCHANGE ONLY within 21 calendar days of invoice
date with no restocking fee.
Additional returns conditions applicable to all IBM and Compaq
products (excluding Compaq Presario computers - see below):
IBM and Compaq products are not returnable to SpaceCenter Systems,
Inc. If a product arrives DOA (dead on arrival), or if any product or part is
defective, the customer should contact the manufacturer directly for service
or exchange. Due to manufacturer policies, SpaceCenter Systems, Inc cannot accept
these returns for service or exchange. IBM can be contacted at 1-800-772-2227;
Additional returns conditions applicable to all Xerox products:
Due to manufacturer policies, opened Xerox products are not returnable
to SpaceCenter Systems, Inc. Product that is in its original factory-sealed container
may be returned to SpaceCenter Systems, Inc within five business days from invoice
date for a refund or exchange.
If a product arrives DOA (dead on arrival), or if any product or
part is defective, the customer should contact Xerox directly at 1-800-835-6100
for service or exchange. Due to manufacturer policies, SpaceCenter Systems, Inc
cannot accept these returns for service or exchange.
Additional returns conditions applicable to all Toshiba products:
Due to manufacturer policies, these products are not returnable
to SpaceCenter Systems, Inc. Exception: Product that arrives DOA (dead on arrival)
may be returned to SpaceCenter Systems, Inc for EXCHANGE ONLY within 21 calendar
days of invoice date with no restocking fee.
If any non-DOA product or part is or becomes defective, the customer
should contact the manufacturer directly for service or exchange. Due to manufacturer
policies, SpaceCenter Systems, Inc cannot accept these returns for service or
exchange.
RMA PROCESS
Click www.SpaceCenterSystems.com to
begin the On-Line RMA process.
Phone Numbers:
Returns 888-51-SPACE(77223)
Returns E-Mail: rma@spacecentersystems.com
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